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MEET & GREET SERVICE
Our meet and greet service ensures that the support staff and the individual get on well and regular supervision sessions ensure that the same high standard of care is maintained throughout their time together.
Sustaining the individual’s health and wellbeing, and where possible, improving it, is a priority for every individual’s care.
TRAINING & COMPLIANCE
We ensure our staff are skilled and safe:
Education: Access to 200 CPD-accredited e-training courses , fully tailored to your specific compliance standards.
Records: Maintenance of accurate support staff records and full compliance checks.
OPERATIONAL MANAGEMENT & HR
We manage the day-to-day logistics so you don’t have to:
HR & Supervision: Full management and supervision of support staff, including Human Resources support.
Finance: Transparent invoicing and cost management.
Clinical Oversight: Coordinating rehabilitation, monitoring & evaluation, and assisting in working towards specific Support Plans & Risk Assessment Goals.
SPECIALIST NEURO-REHABILITATION SUPPORT
Our Core Specialism
While we offer a wide range of care services, NSS specialises in Neuro-Rehabilitation, specifically supporting clients with Traumatic Brain Injuries (TBI) and Acquired Brain Injuries (ABI). Our goal is to facilitate recovery and maximize independence.
We source and provide highly dependable, specialized staff to meet your exact clinical and social needs, including:
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Neuro-Rehabilitation Support Workers
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Therapy & Care Assistants
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Personal Assistants & Senior Support Workers
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COMPLEX CARE & DISABILITY SUPPORT
Wider Disability Expertise.
Beyond brain injury rehabilitation, our team is experienced in providing high-quality support for individuals living with various disabilities and complex conditions. We offer integrative services tailored to:
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Cerebral Palsy
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Spinal Injuries
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Sight Loss
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Autism Spectrum Disorder (ASD) & ADHD
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24-HOUR SUPPORT & COMMUNITY INTERGRATION
Social Anxiety & Round-the-Clock Care.
We believe in a life without limits. NSS provides comprehensive 24-hour support designed to bridge the gap between home and the community. Whether managing social anxiety or facilitating travel, we are there to advocate for you.
Community Access: Assistance with appointments, shopping, and trips to coffee shops or beauty salons.
Travel Support: Accompaniment on trips to different cities or social events.
Communication: Acting as an intermediary for clients who find social interaction overwhelming.
OVERNIGHT CARE SOLUTIONS
Safety & Sleep Support.
We offer flexible overnight options to ensure safety and comfort.
We categorise our night services based on the level of activity required:
Waking Night Support: Ideal for complex needs (incontinence, insomnia, or disorientation). The carer remains awake all night to provide active, hands-on assistance and ensure safety.
Sleep-In Service: Designed for those who need the reassurance of a presence. The carer sleeps at the property but is on-call to assist up to twice during the night if required.
Image Idea: A comforting image of a bedside lamp on a nightstand, or a carer reading a book in a dimly lit hallway chair, representing vigilance and peace of mind.
PERSONAL CARE & DOMESTIC ASSISTANCE
Daily Living & Re-enablement
We adopt a "working with you" approach—helping you complete tasks yourself where possible to maintain independence, rather than simply taking over. Our fully trained staff offer discreet, professional assistance with daily life.
Personal Care: Dignified support with bathing, showering, dressing, and toileting routines.
Domestic Support: Cleaning, laundry, ironing, and changing bed linen.
Nutrition: Meal planning, preparation, and washing up.
Errands: Shopping, pet care, and administrative help (phone calls).
Image Idea: A close-up of hands washing vegetables together at a sink, or a neatly made bed with fresh linens (focus on cleanliness and cooperation).
COMPANIONSHIP & PALLIATIVE CARE
Emotional Support & End-of-Life Care
From social engagement to sensitive end-of-life support, we are dedicated to the emotional well-being of our clients and their families.
Companionship & Elderly Care: We combat isolation by facilitating hobbies, accompanying clients to social clubs, or simply providing a friendly face for conversation and tea.
Palliative & End-of-Life Support: During the most challenging times, we provide empathetic care for those discharged from the hospital. We manage personal care and medication, alleviating the burden on family members so they can focus on spending quality time with their loved ones.
NEURO
SPECIALISTS
24/7 AVAILABILTY
VETTED PROFESSIONALS
THE NSS MANAGEMENT & RECRUITMENT PACKAGE
Our Promise to you...
We understand that managing care can be administratively burdensome. As your recruitment partner, we deliver a 360° Management Service designed to remove the stress of employment, compliance, and training from your shoulders.
We recruit candidates based on their precise suitability for the role. Working in this industry is contingent on having a very particular set of skills. They must be able to form trusting relationships and work tirelessly with others to reach the best possible outcome for the individuals in their care.
RECRUITMENT, VETTING & OUR SUPPORT STAFF
We handle the entire hiring process to ensure safety, quality, and the perfect fit for every individual.
We believe that care is not one-size-fits-all. Once we have a clear picture of the most beneficial way to care for an individual, we partner them with experienced workers who are not just qualified, but perfectly suited to the specific role. We recruit candidates based on precise suitability, ensuring they possess the specific skills required to reach the best possible outcome for the individuals in their care.
BRIDGING THE GAP:
Our dedicated staff serve as the vital link between a clinical rehabilitation environment and the client's social and home life. Working under the supervision of the Interdisciplinary Team (IDT), they are trained to facilitate assessments by providing concise, operational feedback.
OUR TEAM SPECIALIZES IN:
Complex Care: Extensive experience dealing with mental health, Acquired Brain Injury (ABI), and other neuro-difficulties.
Behavioral Strategy: Implementing strategies to manage challenging behaviors and promote pro-social interaction.
Community Integration: Actively increasing community access and independence.
Trust Building: Forming strong, professional relationships to work tirelessly toward rehabilitation goals.
RIGOROUS VETTING & RECRUITMENT
We understand that inviting support into a vulnerable environment requires absolute trust. That is why all our support staff are interviewed, referenced, and assessed by highly qualified recruiting professionals.
Our "Safety First" Compliance Standards:
We ensure every staff member meets a strict range of qualitative requirements before they ever reach a client:
Background Checks:
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Fully Enhanced DBS checks (including the Update Service where required) and rigorous Right to Work checks.
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Verified History: Solid, verified professional references.
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Insurance: Full Liability Insurance and Business Car Insurance.
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Training: Yearly mandatory training, plus any ad-hoc training required to specifically aid a client’s unique rehabilitation plan.
OUR SOURCING PROCESS:
We utilize headhunting for specialist roles, and rigorous CV sifting to find the best talent available.
OUR SERVICES ARE FREE OF CHARGE UNTIL WE SUCCESSFULLY SOURCE AND PLACE THE RIGHT SUPPORT STAFF FOR THE CLIENT.
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