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Become a Mental Health Support Worker

A Mental Health Support Worker is someone specially trained to work with individuals with mental health issues in different settings. They help to find ways for the individual to recognise when they are in danger of hurting themselves or other people and how to understand and control their emotions. Mental Health Support Workers provide a vital service in offering practical help and emotional support to overcome difficulties in daily living by listening and talking. The primary focus of the role is to support a person’s recovery, teaching them skills that will encourage independence and self-management by providing regular and consistent support.

The Job Role


  • Support service users in routine activities and carry out responsibilities as assigned.

  • Liaise with service users, their families and health and social care professionals to resolve any concerns raised.

  • Maintain accurate, current and complete service user records.

  • Perform assessment and treatment of the service user.

  • Provide care and advocate for the service users best interests.

  • Establish and maintain strong relationships with referral sources, community agencies and other providers.

Skills & Experience


  • Capability to work independently and as part of a team.

  • Over 1 years’ experience in mental health or in a related field.

  • Understanding of the Mental Health Act.

  • Ability to exercise sound judgement based on knowledge of applicable policies, procedures, and practices.

  • Aptness to communicate effectively with individuals within our care system, as well as with community organisations.

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